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Damage control

So… FedEx decided to deny my claim, stating that there was insufficient packaging. To which I submit the following video.


Heh, that almost looks like my coffee table in clip #2 in front of that truck. I would need a giant Pelican case to prevent the kind of abuse Fedex does. They rolled my package end over end on its side up my driveway.

I got the letter saying they denied my claim but it contained no tracking number for my table. Now I am wondering when I will get my smashed table back. I called them 3 times to find out when I can get my package back, and all 3 times they “cannot supply the information requested” so they redirect me to a person who can. Except they are always not in the office and I have to leave a voicemail. When will I get my smashed table back so I can possibly salvage some things?

*Update*
Looks like Conan is getting in on things too…

*Update 2*
Called yet again and got forwarded to my claims representative, just to be forwarded to their voice mail. I called again to ask if there was anyone else I could talk to instead. I had asked where my package is, and they began to state that it was delivered quite a while ago, and stated an address that was clearly not mine. I interrupted to say “Whoa, umm, that is not my address.” to which they replied I’m sorry but I cannot help you, you will need to speak to your representative. Ugh…

FedUp with FedEx

*UPDATE* So… I have yet to hear word from FedEx on the status of my claim. I decided to call 1800-GO-FedEx and check up on my claim status. I supplied the representative with my claim number that was supplied to me. It turned up zero results in their system. They asked for the initial tracking number, to which I supplied, which also resulted in zilch. They do not have any of this on record? They asked for my name so they can do a search, buy the only thing to turn up was the first claim when the customer received the table with minor damages. I was transferred over to the guy who initially handled the first claim but he was not available so I left a message. What next?

Do not trust FedEx with your deliveries. I had shipped out a NES coffee table to someone who bought one, and upon receiving it, they ignored the “This side up” stickers and delivered it on it’s side. They also had stacked a large and very heavy box on top of it, tweaking the table inside. There were minor damages, some splitting and chipped paint. I had him ship the damaged table back to me and I got to work making him a new one.

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