So… FedEx decided to deny my claim, stating that there was insufficient packaging. To which I submit the following video.
Heh, that almost looks like my coffee table in clip #2 in front of that truck. I would need a giant Pelican case to prevent the kind of abuse Fedex does. They rolled my package end over end on its side up my driveway.
I got the letter saying they denied my claim but it contained no tracking number for my table. Now I am wondering when I will get my smashed table back. I called them 3 times to find out when I can get my package back, and all 3 times they “cannot supply the information requested” so they redirect me to a person who can. Except they are always not in the office and I have to leave a voicemail. When will I get my smashed table back so I can possibly salvage some things?
Looks like Conan is getting in on things too…
Called yet again and got forwarded to my claims representative, just to be forwarded to their voice mail. I called again to ask if there was anyone else I could talk to instead. I had asked where my package is, and they began to state that it was delivered quite a while ago, and stated an address that was clearly not mine. I interrupted to say “Whoa, umm, that is not my address.” to which they replied I’m sorry but I cannot help you, you will need to speak to your representative. Ugh…
*UPDATE* So… I have yet to hear word from FedEx on the status of my claim. I decided to call 1800-GO-FedEx and check up on my claim status. I supplied the representative with my claim number that was supplied to me. It turned up zero results in their system. They asked for the initial tracking number, to which I supplied, which also resulted in zilch. They do not have any of this on record? They asked for my name so they can do a search, buy the only thing to turn up was the first claim when the customer received the table with minor damages. I was transferred over to the guy who initially handled the first claim but he was not available so I left a message. What next?
Do not trust FedEx with your deliveries. I had shipped out a NES coffee table to someone who bought one, and upon receiving it, they ignored the “This side up” stickers and delivered it on it’s side. They also had stacked a large and very heavy box on top of it, tweaking the table inside. There were minor damages, some splitting and chipped paint. I had him ship the damaged table back to me and I got to work making him a new one.